Frequently Asked Questions – www.biowater.com

Where do you ship? We currently ship domestically within the United States and internationally to Canada from the state of Texas. We plan to expand our shipping services to other countries in the future.
How long is your processing time? We process orders as quickly as possible. Most orders are shipped same and next day when possible, with a maximum processing time of 3 business days for all in-stock items.
- For Backordered Items: Processing time may vary depending on the availability of ingredients and time required to make more product. Please expect to receive an email with an estimated processing time within 24 hours of your order.
How are shipping costs calculated? Shipping rates are calculated live at checkout using real-time courier calculations to provide accurate pricing.
- Free Shipping on $100+: When you unlock free shipping, please note that we will always ship using USPS Ground Advantage. If you prefer a different shipping option such as USPS Priority Mail, please reach out to us via email at sales@biowater.com or by phone at 916-622-5502 (text or call). The difference in rate will be billed separately to accommodate your preference.
How can I track my order? You will receive a tracking number via email once your order is fulfilled.
What is your return policy? Please visit www.biowater.com/returns-and-refunds-policy to view our return policy.

Are your products safe for sensitive skin? Bio Water Products are crafted with care and formulated with sensitive skin in mind. We take care to have options available that are completely fragrance free, hypoallergenic, and formulated with gentle ingredients to support even the most delicate skin.
How should I store my supplements and skincare? To maximize the shelf life of your products, store them in a cool, dry place and limit exposure to direct sunlight. Ingredients like Vitamin E are photosensitive and highly vulnerable to oxidation, meaning prolonged exposure to air and sun causes them to degrade and lose potency. For your convenience, the specific shelf life expiration date is printed directly on the exterior box of the product.
Are your products natural or cruelty-free? At Bio Water Products, transparency is our priority, which is why we’ve created a dedicated page detailing our ingredients and their benefits for your skin. We are currently transitioning to COSMOS-certified ingredients wherever appropriate without sacrificing potency, stability, and skin feel, ensuring we continue to deliver the high-quality, effective skincare you expect. You can learn more about our ingredient sourcing, including whether a specific ingredient is considered natural or cruelty free, and the specific function of every component in our formulas by visiting www.biowater.com/ingredients.

What are the benefits of registering for an account? Creating an account allows you to save favorite items to your wishlist for faster shopping and view order details easily. In the future, we intend to implement a rewards points program that will be linked to your www.biowater.com account. We’ll update registered customers and mailing list subscribers via email once our loyalty program has been implemented.
How do I apply a discount code? Coupon codes are redeemable on the checkout page in the upper right hand corner.
How can I change or cancel my order? We process orders quickly to get them to you as fast as possible! If you need to cancel your purchase, please contact us within 1 hour of ordering. While we will always do our best to accommodate your request, we cannot guarantee cancellations once that first hour has passed.